Privacy

MarketsandMarkets is committed to protecting your information. Please read this Privacy Policy ("the Policy") carefully as it sets out important information relating to how we handle your personal information.

Privacy Notice

Last updated on 26/1/2020. To refer previous versions of our Policy and revision history, click here

Introduction

This Policy sets out how we collect and use personal information, and your choices and rights regarding our use of your personal information.

This Policy describes our practices when using your information when you:

  1. express an interest in or have signed up for our conferences or products including newsletters, apps, extensions, webinars, whitepapers, and e-books, or activate your MarketsandMarkets user account and/or license;
  2. attend a MarketsandMarkets conference; or
  3. visit our websites (including our public and/or member-based websites) or social media sites.

This Policy also applies to information we collect from you via our survey or diagnostic tools as outlined in more detail below. You may be shown an additional confidentiality notice before participating in a survey or diagnostic. Please note that in cases where the terms of any such survey- or diagnostic-specific confidentiality notice conflict with any terms in this Policy, the terms of that notice will take precedence over the terms in this Policy. We will not use information we collect via our survey or diagnostic tools to contact you for marketing purposes.

This Policy will apply whether you have provided the information directly to us or we have obtained it from a different source, such as a third party.

1.INFORMATION THAT WE COLLECT ABOUT YOU

1.1 Data collection and use

Information we collect directly from you or from the following sources:

  • Third party referrals including from within MarketsandMarkets;
  • Social media sites and other public internet sites, such as LinkedIn; and
  • Public resources such as telephone directories, newspapers, internet sites, commercially available marketing lists, registries, or public records.

Categories of information we collect about you include:
  • Personal information such as name and title, contact details, and company name;
  • Communications with you;
  • Information you provide when posting content on social media sites.

We use this information for certain activities, including:
  • Facilitating the business through communication with corporate clients and other business contacts, for example, to communicate about vendor briefings or details of conferences or webinars;
  • For internal analysis and research to help us improve our services;
  • To send marketing to business contacts regarding our services and products which may be of interest and to promote our business and brand;
  • Administering our website, investigating any complaints and providing customer service;
  • Monitoring social media content to manage relations with our clients and promote our business and brand.    

We use this information because:
  • It is necessary to perform our obligations or exercise our contractual rights;
  • It is necessary to comply with applicable laws or regulations;
  • We have a legitimate business interest to:
    • Manage and promote our business and brand;
    • Provide and improve our services;
    • Operate our business; and
  • We have your consent (where required under applicable law) to use your information for marketing. Where we rely on your consent, you have the right to withdraw consent by contacting us. 

Information we collect when you attend one of our virtual or destination conferences:

Categories of information we collect about you include:
  • Information you provide during registration, such as name, business email address, profile photograph, job title, professional interests, requested accommodation, and payment card information;
  • Information you provide throughout the conference to receive additional MarketsandMarkets research or materials;
  • Geo-location information at a destination conference (if you attend a conference where we are using RFID-enabled badges and you do not request a non-RFID-enabled badge);
  • Information collected when we record one of our conferences.    

We use this information for certain activities, including:
  • Enabling you to attend our conferences;
  • Conducting our conferences;
  • Sending MarketsandMarkets research and material related to topics that may be of interest to you;
  • Analyzing attendee interests in and interactions with the conference, including through geo-location data for destination conferences, where applicable;
  • Marketing our conferences through the use of video;
  • Providing recordings of certain conference sessions to interested business contacts, attendees, and online through our website or MarketsandMarkets social media sites.    

We use this information because:
  • It is necessary to perform our obligations or exercise our contractual rights;
  • It is necessary to comply with applicable laws or regulations;
  • We have a legitimate business interest to:
    • Manage and promote our business and brand;
    • Operate our conferences business;
    • Provide and improve our services;
    • Collect relevant information for hospitality and health and safety purposes.    

1.2 Special categories of information

Certain types of personal information are more sensitive than others. This includes information about health, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometric information or religion. It is voluntary for you to disclose this information, but where we collect and receive these types of information about you, we have identified the type of special information, how we will use it and why we will use it.

1.3 Further information

Where we collect and use information for our legitimate interests as mentioned above, a legitimate interest will only apply when we consider that your interests or rights requiring protection of your personal information do not override our legitimate interests. For more information regarding our legitimate interests as applied to your personal information, please contact us.

Our websites and online services are for individuals who are at least 18 years old. Our online services are not designed to be used by individuals under the age of 18.

In certain circumstances, if you do not provide personal information which is required (for example, in relation to activating your MarketsandMarkets KnowledgeStore license), we will not be able to perform our contractual obligations or provide you with products and services. When this is the case, we will make it clear. 

Recorded Communications with MarketsandMarkets

We may ask to record calls for training, quality and research purposes. All recordings will be treated as confidential. If you do not want us to record your call, you will be given a chance to opt out. If your call is already in progress, you may ask us to turn off the recording at the start of the call. 

Communication with Colleagues

You may use the send-to-colleague functionality on some of our sites or apps to send your colleagues information from MarketsandMarkets. To fulfil this request, we will ask you for your and your colleagues names and email addresses. We do not retain this data after the email is sent. Please be aware that your name and email address may be included in the communication sent to your colleague.

Payment Card Information

Where you choose to pay for any MarketsandMarkets products or services using your payment card, we will collect your personal data connected to your payment card. We use this personal data in order to process your payment and to prevent fraudulent transactions. We do this on the basis of your consent to process this information.

7. SECURITY

We have implemented administrative, technical, and physical security measures to help prevent unauthorized access. Despite these measures, no data transmission over the Internet can be entirely secure, and we cannot guarantee or warrant the security of any information you transmit via our websites or apps. Please note that you are responsible for maintaining the security of your credentials used to access any MarketsandMarkets KnowledgeStore account, and you must report suspected unauthorized activity to us.

We make reasonable efforts to restrict access to information to only those employees, contractors, and agents who need such access to operate, develop, improve, or deliver our programs, products, and services.

8. COOKIES AND SIMILAR TECHNOLOGIES

A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line site. We use cookies to store visitor preferences, record session information record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our website, record past activity at a website in order to provide better service when visitors return to website, ensure that visitors are not repeatedly sent the same banner ads, and to customize web page content based on visitors’ browser type or other information that the visitor sends.

Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie, or you can change your settings to refuse to accept cookies.

Click here to read our cookie policy.

To whom would we disclose these Personal Data?

The information provided by you will be disclosed to and be accessible by only limited, designated personnel within our organization. These personnel could be part of any of the registered companies within the Markets and Markets corporate and its subsidiary companies.

Some of the personal data may also be shared with designated Service/solution providers who act as sub-processors for designated purposes, such as sending emails, Analytics, monitoring and troubleshooting etc. We contractually require our agents, service providers, and affiliates who may process personal data related to the Services to provide the same level of protections for personal data as required under the principles and applicable laws and regulations. We do not transfer personal data to a third party for the third party’s own use, but only for our legitimate business purposes as a part of our Services and deliverables.

In accordance with our legal obligations, we may also transfer Data, subject to a lawful requests and requirements, to public authorities for law enforcement or national security purposes, where required and applicable. We may also disclose information (including any personal data), where otherwise required by law.

Where will the data be stored and transferred to?

  • The Data collected will be stored in the secure servers and systems owned and managed by Markets and Markets.
  • The data might be stored and/or transferred within or outside the region of collection, to fulfil the agreed and lawful processing. However, any transfer of data outside the region of data subjects will be done in compliance with the applicable Privacy acts and regulations.

How long the data be retained in our Systems?

  • We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected, and in accordance to the applicable legal and regulatory requirements.
  • Your information with us will be retained till there is a relevant business purpose and use of the same, unless:
    • The information is removed under specific request from your end and subsequent concurrence on the same from our end.
    • There is a genuine and valid requirement from our end for doing so triggered by business or regulatory/legal requirement.

How Secure is your Data with us?

We take Data Security including that of Personal Data very seriously. All our systems and processes are planned, designed, and managed by keeping Security and Privacy in mind.

A robust information Security Management system (ISMS) is established within our organization that governs the systems and practices. This ISMS is established and managed in alignment with global best practices and standards such as ISO/IEC 27001:2013. The system is subject to strong controls including ongoing monitoring, periodic Security testing, internal/external audits, and verifications.

We contractually require our agents, service providers, and affiliates who may process data related to the Services to provide the same level of protections for data as required under the Principles and applicable laws and regulations.

When the circumstances require, we use encryption technology (data scrambling) and authentication tools to protect information that you may provide through our website. In addition, our employees are instructed that such information is to be used only in accordance with the principles of this Website Privacy Policy, or other information security policies and procedures we may adopt from time to time, and the laws applicable to each specific business.

We use encryption technology (data scrambling) and authentication tools to protect information that you may provide through our website. In addition, our employees are instructed that such information is to be used only in accordance with the principles of this Website Privacy Policy, or other information security policies and procedures we may adopt from time to time, and the laws applicable to each specific business.

What rights you have on your Personal Information residing with us?

Subject to applicable law(s) and regulations including but not limited GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), you may have some or all of the following rights available to you in respect of your personal data that is residing with us:

  • to obtain a copy of your personal data together with information about how and on what basis that personal data is processed and used;
  • to access and rectify inaccurate personal data (including the right to have incomplete personal data completed);
  • to request for erasing/deletion of your personal data residing with us, subject to specific context and terms and conditions;
  • to request restriction on processing of your personal data under certain circumstances.
  • to port your data in machine-readable format to a third party (or to you);
  • to withdraw your consent to our processing of your personal data (where that processing is based on your consent); and
  • to lodge a complaint with the supervisory authority or appropriate authority in your region;
  • to not be subject to discrimination for not sharing or giving access to Personal Data.
  • You may object at any time the use of your personal data by contacting [email protected]

Click Here to manage your preference with respect to our processing and use of your personal data.

We have your consent (where required under applicable law) to use your information for marketing. Where we rely on your consent, you have the right to withdraw consent by contacting us

In relation to any aspects on Privacy, please contact us at [email protected].

Please note that we may request proof of identity, and we reserve the right to charge a fee, where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavor to respond to your request within all applicable timeframes.

FURTHER QUESTIONS/INFORMATION

If you have any questions or information regarding this policy, you may contact us via the means provided on this site.

These terms and conditions shall be governed by and construed in accordance with the laws of India and any dispute shall be referred to [email protected].